At Groundsure, we believe that listening to our customers is the key to innovation. That belief has never been clearer than in the latest enhancement to our CON29M Official Coal Mining Search (residential). Thanks to valuable feedback from clients and partners, we’ve made a significant improvement, integrating our detailed mine entry interpretive assessment directly into the standard CON29M report, saving clients the £170 cost of a separate report.

But don’t just take our word for it. The voices that helped to shape this change say it best.

“A proud moment in my career”

Few stories capture the impact of this update better than that of James Gwilliams, Director at Talbots Law. He and his team worked closely with Groundsure over the past six months, helping shape a better, more responsive product.

He said: “Over the past six months, I’ve been working closely with Groundsure on this project, following feedback we provided on their CON29M report. Previously, we had to purchase an additional mine entry interpretive report, costing over £170, which was ultimately a burden for our clients.

“I think that Groundsure has done such a marvellous job, and as a customer, I’ve genuinely felt heard. Professionally, it’s incredibly rewarding to think that our input and feedback could help drive meaningful change at a national level, and this has been a proud moment in my career.“

We are very proud of the outcome, not only because of the technical improvements, but because it highlights the collaboration between use and the legal and conveyancing professionals we serve. Working with James and the team at Talbots Law has been instrumental in turning feedback into progress.

Real value, zero extra cost

The changes made to the CON29M stem directly from comments by firms, including Talbots, Property Searches Scotland, Search Acumen, and many others. The message was consistent: the separate mine entry interpretive report added both cost and delay to the process. We listened.

Now, every CON29M search includes this expert interpretation as standard. There are no follow-up steps, no additional reports to buy, and no bolt-on fees. That’s time and money saved without compromising on quality.

Clarity built in

Dominic Tubb, Product Director at Groundsure, summed up the impact of these changes: “We set the benchmark for coal mining risk assessments with our clear, easy-to-use CON29M reports, simplifying transactions on the coalfield. This upgrade addresses those rare but frustrating cases where a nearby mine entry is flagged as potentially affecting the property. 

“Using newly available data, we can now present a clear statement on risk to land versus risk to building, the part that the lender (and purchaser!) cares most about. Now users can move forward with confidence, knowing the report gives them the clarity they need, in every scenario. No follow-up steps and no extra cost, just upfront answers.”

A report shaped by you

This enhancement to the CON29M is a clear reflection of the value we place on customer voices. We’re proud to have created a report that meets the high expectations of today’s property professionals, while directly responding to the challenges they told us about.

Looking for a report that reflects your needs, your pace and your budget? Discover how your feedback shaped the future of the CON29M and see how collaboration delivers real value with our latest update.

Find out more about our enhanced CON29M Official Coal Mining Residential Search today.