Privacy Policy

1. Introduction

1.1 This Privacy and Cookies Policy sets out the privacy and cookies policy of Groundsure Limited, Company Number 3421028 (England and Wales) whose registered address is c/o Ascential Group Limited, The Prow, 1 Wilder Walk, London W1B 5AP and its subsidiary companies (“Groundsure”), who controls this website. For the purpose of the Data Protection Act, the data controller is Groundsure Limited.

1.2 Groundsure is committed to protecting the privacy of its users and the purpose of this Privacy Policy is to describe to you how Groundsure will use personal information about you that is submitted to Groundsure.

1.3 By providing your personal information to Groundsure, you consent to the collection and use of it and any other information provided to Groundsure in accordance with this Privacy Policy. If at any time you wish to change the uses of your personal information to which you have consented, please contact us at

1.4 Groundsure may revise this Privacy Policy at any time by posting an update on its website(s). Please ensure that you check this website from time to time to review the then current Privacy Policy and to update your preferences. This Privacy Policy was last updated in January 2017.

2. Collection of Personal Information

2.1 The types of personal information collected and stored by Groundsure might include your name, date of birth, e-mail address, postal address, telephone number, fax number and credit/debit card details (to the extent permitted by the Data Protection Act 1998 and related legislation (“the DPA”).

2.2 Groundsure (or any of its sub-contractors) may collect personal information about you in the following ways:

(a) any data which you provide when you complete and submit an application to Groundsure to register on its website(s) or receive email alerts or other communications from Groundsure;

(b) any data that you provide via postings to forums and blogs and any other posting that you make to an Groundsure website (in such circumstances the information posted by you will, of course, also be available to users of the website throughout the world);

(c) during any transaction with us; and

(d) any other data which you provide to Groundsure when you enquire about our activities, email, telephone or write to us or otherwise provide us with personal information.

2.3 Groundsure (or any of its sub-contractors) may also receive information about you from third parties, for example a friend who wants to tell you about one of our websites.

3. Storage and retention of your information

3.1 Groundsure will keep your information on a secure server. The technology that Groundsure uses and the security policies which Groundsure has implemented are intended to safeguard your information from unauthorised access and improper use.

3.2 Groundsure will keep your information (to the extent permitted by the DPA) to enable Groundsure to use it for the purposes described in this Privacy Policy.

4. Use of Your Information

4.1 Groundsure may use your personal information (subject in each case to the requirements of the DPA) for the following purposes:

(a) administering your website account(s) and otherwise in connection with any service for which you have provided your information, including any email alerts, transactions with us and competitions and promotions that you take part in;

(b) responding to any enquiry you make;

(c) subject to your consent, sending you newsletters and/or alerts and information regarding Groundsure’s or any third party’s future services (in all formats to which you have consented eg post, email, text); and

(d) for generating aggregated statistics about users, traffic patterns etc of the Groundsure website(s) and other services and developing Groundsure’s marketing plans.

4.2 Groundsure may also disclose your information (subject in each case to the requirements of the DPA) as follows:

(a) if you have given your consent for Groundsure to do so, to other selected organisations to enable them to contact you or send you information by post, telephone and/or email;

(b) to any service providers, sub-contractors and agents appointed by Groundsure to perform the above functions on its behalf and in accordance with its instructions;

(c) to third parties selected by Groundsure as part of aggregated and anonymised statistics about users, traffic patterns etc of the Groundsure website(s);

(d) to such individuals and/or bodies as necessary to ensure Groundsure’s compliance with any applicable law, regulation, legal proceeding or governmental request;

(e) (where you post material that does or may constitute a criminal offence, breach the rights of a third party, give rise to a civil action or breach the Terms & Conditions of the applicable website and as otherwise necessary to protect the rights, property or safety of Groundsure and its customers), to any relevant authority or third party requiring Groundsure to disclose the identity of or locate anyone posting such material on an Groundsure website; and

(f) to any individual making a subject information request to Groundsure.

4.3 In the event that Groundsure (or a relevant part of Groundsure) is acquired by or merges with another company, your personal information may be passed to the purchasing/merging company amongst the transferred business assets. This will enable your relationship to continue with the relevant Groundsure business despite the change of ownership. Your personal information may also be passed (on a confidential basis) to companies with whom Groundsure is negotiating such a sale/merger as part of the verification exercise carried out on Groundsure by the third party.

4.4 In processing your information in accordance with the above, Groundsure may (to the extent permitted by the DPA) send it outside the European Economic Area (“EEA”). Groundsure will take all reasonable steps to ensure that in such circumstances your data is treated securely and in accordance with this Privacy Policy but your attention is drawn to the fact that the laws of countries outside the EEA may provide lesser protection to your information than the UK.

When you submit your personal information to Groundsure you consent to the transfer of your information outside the EEA unless you specifically indicate otherwise.

5. Cookies

When you visit an Groundsure website(s), Groundsure uses “cookie” technology try to make that experience simple, personalised and meaningful. Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device when you visit a website and which store and sometimes track information about your use of the website. A number of cookies Groundsure use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer.

Groundsure use cookies to:

  • create a specific log-in session for a visitor to an Groundsure website in order that page requests by that visitor are delivered in an effective, secure and consistent manner;
  • recognise when a visitor to an Groundsure website has visited before; this means we can identify the number of unique visitors we receive to the website and allows us to make sure we have enough capacity for the number of users that we get;
  • customise elements of the promotional layout and/or content of the pages of the website;
  • store your product selections to the shopping basket;
  • collect statistical information about how our visitors use the website(s) so that we can improve the website(s) and learn which parts are most popular to visitors; and
  • Gather information through our advertising partners, about the pages on the Groundsure website(s) that you visit, and also other information about other websites that you visit, so as to place you in a “interest segment”. [This information is collected,in an anonymous form but may include information such as about the county and city you are in, together with the name of your internet service provider]. This information is then used to serve interest-based advertisements which it is believed will be targeted to your interests. For more information about this type of interest based advertising, and about how to turn this feature off please visit or follow the link to the website of our advertising partners shown below. Without these cookies, advertisements you encounter will be less relevant to you and to your interests.

Some of the cookies used by Groundsure websites are set by us, and some are set by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on an Groundsure website(s) you may not be able to take full advantage of the website(s) if you do so.

a) Our cookies

We have described the main cookies we use and what we use these for below

Cookie namePurposeMore Information
PRUserUsed to remember the user the next time they come to the site so that the user does not need to enter their login details again.
ARPT (ArrowPoint)Used by the load balanced servers to maintain user sessions between the servers in the event of system failure. persists as long as the user session lasts, this will never be longer than 24 hoursCisco Cookie
ASP.NET_SessionIdUsed to maintain an active user session on the site. persists as long as the user session lasts, this will never be longer than 24 hoursMicrosoft ASP.NET Cookie
.ASPXAUTHUsed to determine if a user is authenticated persists as long as the user session lasts, this will never be longer than 24 hoursMicrosoft ASP.NET Cookie
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.Google Analytics Cookie
AtlasSessionThis cookie creates a unique session that is required for tracking Ordnance Survey map usage
BrowserSessionThis cookie monitors when you close a browser to keep track of when to create new session for the Ordnance Survey map usage
OAuthTokenIf you use social login this token allows us to authenticate your login
Local StorageHTML5 web pages can store data locally within the user's browser.
However, Web Storage is more secure and faster. The data is not included with every server request, but used ONLY when asked for. It is also possible to store large amounts of data, without affecting the website's performance.
The data is stored in key/value pairs, and a web page can only access data stored by itself.

b) Third party cookies

Certain cookies are either set by third parties on the Website or these are set by us using the third parties cookie code. More information about cookies placed by third parties and how to restrict or block their cookies can be accessed by following the link to their website.

In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.

6. Third Party Websites

Please be aware that Groundsure does not control and is not responsible for websites that are referred to or linked from its own websites and that use of your personal information on these websites is not subject to this Privacy Policy.

7. Registration

7.1 To access certain parts of the Groundsure websites, Groundsure may require you to register and provide certain information about yourself.

7.2 You are reminded that in addition to the provisions of this Privacy Policy, where you register you also agree to:

(a) provide true, accurate, current and complete information about yourself as prompted by the relevant registration form (such information being the “Registration Data”); and

(b) maintain and promptly update the Registration Data to keep it fully up to date.