Here at Groundsure we’re always keen to help answer your questions.
Our customers are at the heart of everything we do which ensures you receive the very best customer service.
At Groundsure we like to keep things simple, so we’ve designed a user-friendly platform, made ordering products easy, and delivering fast turnaround times for our reports.
Our customer service team are always on hand to answer any questions you may have regarding our products. We’ve collated some of our most frequently asked questions below, however, if you would prefer to speak with one of our team please call 08444 159 000 or email firstname.lastname@example.org.
How do I order a report?
If you already have a Groundsure account you will need to log in using your user name and password and select the product(s) you require.
If you do not have a Groundsure account, one must be set up, even for single pay as you go orders. This can be done using the “Create an account” function.
How do I pay for a report?
Reports can be paid for by credit/debit card at the time of order. Alternatively, account arrangements can be set up for customers who use Groundsure’s services regularly. Please check the ‘apply for an invoice account’ box upon registration.
How do I download a report?
All reports will be delivered by email to the designated email address. If necessary, you are also able to include an additional email address before placing your order.
However, if the file is too big for email, a download link will be emailed to you. Alternatively, you can download any report from your “Order History”.