How do I download a report?

All reports will be delivered by email to the designated email address. If necessary, you are also able to include an additional email address before placing your order. However, if the file is too big for email, a download link will be emailed to you. Alternatively, you can download any report from your Order History.

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What does ‘Order in Progress’ mean?

Order in progress is a status we assign when your report or data is being produced. You will receive your product within the defined turnaround time. If you order states “with Groundsure”, this is because you have submitted your order with a site plan and we are working on digitising your site boundary, or because

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How do I cancel a report?

Cancelling an order ‘in progress’ can be dealt with via your Groundsure account. If the order you wish to cancel is already complete, please contact us and the team will advise you on our cancellation policy.

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How do I order a report?

If you already have a Groundsure account you will need to log in using your user name and password and select the product(s) you require. If you do not have a Groundsure account, one must be set up, even for single pay as you go orders. This can be done using the create an account

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What is flood insurance?

Flood insurance is normally included as a standard part of your buildings insurance. At a basic level it covers your home and its contents against damage caused by flooding. You might not be covered for everything – for instance, replacing your damaged belongings ‘new for old’ or alternative accommodation may not be covered by your insurance

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What information do you accept to ‘Pass’ a report?

Groundsure are able to reassess a report together with additional information provided by you. Normally this will be undertaken free of charge. However Groundsure reserve the right to charge in the event that the time taken to review the documents provided is greater than normal, due to either the number of documents provided or the

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CON29 Local Authority Searches

The CON29, Section 3.12 of The Local Authority Search is an identification of land that has already been designated as “contaminated land” under Part 2A of the Environmental Protection Act 1990. This doesn’t provide an indication if a site is on the local authority’s Contaminated Land Inspection Strategy or if it is likely to be

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What does ‘In Need of Further Assessment’ mean?

In Need of Further Assessment does not necessarily mean that the site is unsuitable for purchase, but only that further assessment of the risk associated with the site is required. When a site is ‘In Need of Further Assessment’ then the practitioner may, if required, discuss the case with one of the Groundsure Consultants. More

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What does ‘Passed/Acceptable Environmental Risk’ mean?

Groundsure provide a statement regarding the likely designation of the property under Part 2A of EPA 1990 and the level of risk associated with the property represents either ‘Acceptable Environmental Risk’ or ‘In Need of Further Assessment’ ‘Acceptable Environmental Risk’ or ‘Passed’ indicates that there is an unlikely risk of statutory (Part 2A EPA 1990)

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What is natural ground subsidence?

Natural ground subsidence refers to the upward, lateral or downward movement of the ground that can be caused by a range of natural geological hazards, such movements are typically in the order of centimetres, but exceptional circumstances can be larger. Significant natural ground instability has the potential to cause subsidence damage to some weaker buildings

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